Shipping and returns

Below are the shipping conditions, the right of withdrawal, the legal guarantees and the return terms that apply to orders placed on Ose le Plaisir.

Delivery areas

We currently deliver to the following countries:

• France;
• Belgium;
• Germany;
• Switzerland.

Shipping costs

Shipping costs are calculated directly in the basket, before you confirm your order. They depend in particular on the delivery address, the destination country, the weight or volume of the items and the available shipping method. The amount shown at the time of the order is the amount that applies to your delivery.

Free delivery: on orders of €100 or more (including VAT, excluding shipping costs) delivered to France, €150 or more for Belgium and Germany, and €200 or more for Switzerland. The free option is the cheapest delivery method offered at checkout; if you choose a more expensive method, you only pay the price difference. It is applied automatically when you choose your delivery method.

Delivery times

Preparation and delivery times may vary depending on the destination, the availability of the items and the selected carrier. Once your order has been dispatched, you will receive the information needed to track it where available. Unless otherwise stated at the time of the order, delivery takes place without undue delay and no later than thirty (30) days after the conclusion of the contract. Times announced by carriers are indicative.

Ose le Plaisir cannot be held liable for a delay caused by an event beyond its control, in particular a transport incident, industrial action, exceptional weather conditions or a customs inspection.

Deliveries to Switzerland

For orders shipped to Switzerland, any customs duties, local taxes, import charges or presentation fees may be requested by the authorities or the carrier. These amounts are payable by the customer.

Receiving your order

The risk of loss of or damage to the goods passes to you when you, or a third party designated by you other than the carrier, take physical possession of the goods.

On receipt of the parcel, please check its condition before accepting it. If the parcel is visibly damaged, opened or incomplete, make precise reservations with the carrier where possible and contact us promptly at info@oseleplaisir.com.

Right of withdrawal

You have the right to withdraw from a distance contract within fourteen (14) days without giving any reason and without bearing any costs other than those set out below.

The withdrawal period runs from the day after:

• the day on which you, or a third party designated by you other than the carrier, take physical possession of the last item, where the order concerns several items delivered separately;
• the day of receipt of the item, in all other cases.

If the period ends on a Saturday, Sunday or public holiday, it is extended to the next working day.

To exercise your right of withdrawal, you must inform us of your decision by an unambiguous statement (for example a letter sent by post or an email) before the period expires. You may use the model form below, although this is not compulsory.

Do not return any product before notifying your withdrawal and receiving our confirmation.

Effects of withdrawal

If you validly withdraw, we will reimburse all payments received from you, including the standard delivery costs (except for the supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or return the goods without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal, to the return address below. The deadline is met if you send back the goods before that period expires. You will bear the direct cost of returning the goods, except in the event of an error on our part, a defective product or an item that does not match the order.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions to the right of withdrawal

The right of withdrawal does not apply, in particular, to:

• sealed goods which are not suitable for return for reasons of health protection or hygiene and which were unsealed after delivery — this concerns most of the intimate products sold on this site (toys, lubricants, cosmetics, lingerie and body-contact accessories);
• goods made to your specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed audio or video recordings or computer software that were unsealed after delivery.

For products eligible for return, only items kept in their original packaging, unopened, unused, still perfectly sealed, complete and suitably protected for transport can be taken back. Any product not meeting these conditions may be refused.

Return address

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Legal guarantees

Regardless of any commercial warranty, you benefit from the statutory guarantees applicable to consumer sales, in particular the legal guarantee of conformity and the guarantee against hidden defects. Under the legal guarantee of conformity, you have a period of two (2) years from delivery of the goods to act, and you may choose between repair and replacement, subject to the cost conditions provided for by law. To invoke these guarantees, contact info@oseleplaisir.com, stating your order number and a description of the defect.

Defective product or order error

If you receive a defective or damaged item, or one that differs from the item ordered, contact us as soon as possible at info@oseleplaisir.com, stating your order number and, if possible, attaching photographs. Return and re-shipping costs are then borne by us.

Contact

• E-mail: info@oseleplaisir.com
• Phone: +33 6 12 38 51 16